Kemin City Hall (hereinafter — the “City Hall”) processes personal data in compliance with the legislation of the Kyrgyz Republic. This policy applies to information obtained through the website and to requests submitted to the City Hall.

1. Types of information we may collect

The following information may be collected through the website:

• Request/appeal data: full name (if provided), phone number, email address, and the content of your message.
• Technical data: IP address, browser/device type, operating system, visit time, cookies, and log data.
• Files: documents/images attached to your request (if uploaded).

2. Purposes of data collection and processing

3. Legal basis for processing

Data processing is carried out in accordance with the applicable legislation of the Kyrgyz Republic, as well as the established procedure for reviewing citizens’ appeals. Providing personal data is voluntary; however, it may be necessary to provide certain services and prepare a response.

4. Cookies and similar technologies

Cookies may be used to ensure proper website functionality, security, and user convenience. You can disable or restrict cookies in your browser settings; however, some website features may not work properly.

5. Sharing data with third parties

The City Hall does not sell personal data to third parties. Data may be shared only in the following cases:

• when required by law (upon a lawful request from authorized state bodies);
• with technical contractors supporting website operation (hosting, maintenance) — subject to appropriate data protection measures;
• with your explicit consent.

6. Data retention period

Data is retained until the purpose of collection is achieved or for the period required by law. Requests and responses may be archived in accordance with records management rules.

7. Information security

The City Hall takes organizational and technical measures to protect personal data, including access control, server security, backups, and staff access management. However, absolute security of data transmission over the internet cannot be guaranteed.

8. User rights

You have the right to:

• receive information about the processing of your personal data;
• request correction of inaccurate data;
• request restriction or termination of processing in cases provided by law;
• contact the City Hall regarding questions about personal data processing.

9. External links

The website may contain links to other resources. The City Hall is not responsible for the content and privacy policies of external websites.

10. Policy updates

The City Hall may update this Privacy Policy. The current version is published on this page.

11. Contact information

For questions and suggestions regarding this Privacy Policy, please use the following contact channels:

• Address: Chuy Region, Kemin District, Kemin City
• Phone: 0313550991
• Email: info@kemin-shaar.gov.kg