Frequently Asked Questions (FAQ)
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- Frequently Asked Questions (FAQ)
What are the functions of the City Hall?
The City Hall is the executive body of municipal administration. It is responsible for the socio-economic development of the city, organization of municipal services, execution of the local budget, and addressing issues affecting residents’ daily life.
(In accordance with the Law of the Kyrgyz Republic “On Local Self-Government”)
How can citizens contact the Mayor or the City Hall?
Citizens may contact the City Hall:
in writing,
via electronic submission,
during personal reception hours.
All requests are registered and reviewed in accordance with established legal procedures.
What is the timeframe for reviewing citizens’ requests?
Citizens’ requests are reviewed within 15 working days, and in cases requiring additional verification — within 30 calendar days.
(In accordance with the Law of the Kyrgyz Republic “On Citizens’ Appeals”)
What are municipal services?
Municipal services are services provided by local self-government bodies to city residents. These include:
land and housing matters,
social assistance,
utility services,
issuance of permits and certificates.
Are municipal services provided free of charge?
Some municipal services are provided free of charge, while others are subject to fees in accordance with approved tariffs. Information on tariffs is published on the official City Hall website.
What is the difference between the City Council and the City Hall?
The City Council is a representative body that adopts regulatory legal acts.
The City Hall is an executive body that implements the decisions of the City Council.
Where are City Hall decisions and resolutions published?
City Hall resolutions and orders are published:
on the official website,
on information boards,
in mass media, if required.
Where should citizens apply for land allocation or lease?
Citizens should apply to the relevant department of the City Hall. Land plots are allocated in accordance with legislation, based on competitive or auction procedures.
What anti-corruption measures are implemented by the City Hall?
The City Hall has an internal anti-corruption action plan and a dedicated commission. Citizens may report corruption-related issues through designated communication channels.
Where can information about City Hall activities be obtained?
Information about City Hall activities is available:
on the official website,
on social media platforms,
during public hearings and community meetings.
How can citizens participate in City Hall activities?
Citizens may participate through:
public hearings,
meetings and discussions,
submission of proposals and appeals.
What are the City Hall’s working hours?
City Hall working hours:
Monday–Friday: 09:00–18:00
Lunch break: 12:30–13:30
Saturday and Sunday — days off.